Exploring the Impact of IT Mindfulness on E-government Affordances: An Exploratory Study

Technological advancements have enhanced the delivery of goods and services in both the public and private sectors. The continued diffusion of diverse Internet-based innovations has increased the need for more research on citizen use and perceptions of technology services. In this study, we explore the role of IT mindfulness and extended use of technology on citizen use of e-government related systems’ affordances. To test the proposed model, we administered a survey to 108 U.S. citizens. The results indicate both IT mindfulness and extended use have a significant, positive impact on e-government systems’ related affordances. Implications for research and practice are discussed

The Impact of Information Technology on the Six “Ts” of Supply Chain Management

Product recalls can highlight strengths and weaknesses in an organization’s supply chain. To date, few studies have explored the role of information systems in the recall process. This study presents Roth et al. (2008)’s 6Ts of global recall effectiveness as a useful framework for assessing the role of information technology (IT) in the recall process. In this study, we use a qualitative methodology to capture the richness of this phenomenon. The results offer new insights into the value of IT in the recall process. We highlight diverse management strategies utilized by supply chain stakeholders during the recall process. In particular, we discuss important themes that emerged from the data analysis. We conclude with a discussion of the research and practical implications

Social Media and Humanitarian Logistics: The Impact of Task-technology Fit on New Service Development

AbstractThe concept of humanitarian technology is growing in popularity due to the role of organizations such as food charities that provide food to populations with challenges in acquiring food from traditional outlets (retail stores, restaurants, etc.). Many food charities receive donations from retail outlets looking to donate products that are near expiration dates (Jett and Crumbly, 2013). To ensure impoverished populations gain access to food with limited dates, food charities search for ways to improve the delivery process through the use of information technology tools to enhance operational efficiency and effectiveness. This paper explores how to improve supply chain management in humanitarian organizations, such as food charities, by utilizing new service development and task technology fit as the theoretical foundation. In particular, it provides the conceptual development for an integrated model of social media and supply chain management. Results and implications will be discussed at the conference

Trust and Risk in eGovernment Adoption

Citizen confidence in the competence of the government and the reliability of the technology used to implement egovernment initiatives is imperative to the wide-spread adoption of e-government. This study analyzes how citizens’ trust in technology and government affect their willingness to engage in e-government transactions. We proposes a model of egovernment trust composed of disposition to trust, institution-based trust (IBT), characteristic-based trust (CBT) and perceived risk. Data were collected via a survey of 214 citizens ranging in age from 14 to 83 old. The model was tested using Structural Equation Modeling techniques. Results indicate that disposition to trust positively affects IBT and CBT trusts, which in turn affect intentions to use an e-government service. CBT trust also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed

Digitizing Government Interactions with Constituents: An Historical Review of E-Government Research in Information Systems

As information and communication technologies began to support new forms of interaction between governments and their constituents, the concept of e-government emerged as a new domain for Information Systems (IS) researchers. The past decade has seen a variety of e-government themes researched and presented by scholars in IS, public administration, and political science. In order to reflect on the history of the IS discipline, this article provides an historical assessment of electronic government research. In particular, we review highly cited e-government articles and e-government articles published in the AIS Senior Scholars’ basket of journals to assess existing publication outlets, theoretical foundations, methodological approaches, sampling, and topic areas. The analysis of the literature reveals significant insights about the metamorphosis of e-government research over time, the assessment of which serves as a basis for recommendations for future research on this global phenomenon

Technology humanness, trust and e-government adoption

With regards to technology adoption, users may be influenced by trust in two forms – human-like trust (e.g., benevolence, integrity, and ability) and system-like trust (e.g., helpfulness, reliability, and functionality). While the literature interestingly differentiates the use of these two types of trust, insufficient efforts have been devoted to examine and explain which type of trust should be used in the context of e-government. Additionally, when government agencies increasingly experience security breaches, insufficient literature examines how human-like trust and system-like trust may be influenced by such important antecedents as security threats and citizens’ security concerns in e-government settings. We propose a conceptual model to address this gap in the literature

A Reflection on the Use of Structured Case Analysis: Infusion of Information Systems in a Regulated Sector

The objective of this paper is to reflect on the conception, development and implementation of structured case analysis in examining the infusion of the Information Systems (IS) in a regulated industry sector; the Australian Stockbroking Sector. The research revealed that in rule-bound industries such as the stockbroking sector, the adoption of IS technologies occurred through a wave of standardisation perpetuated by the sector’s governing bodies followed with individual firms’ strategic differentiation. The reflection on the research methodology involves explanation and justification of the development and use of the research methodology. In addition, the philosophical basis of the methodology adopted for the research, its validity and how the research has built upon the work of others is explained and justified. Finally, the limitations of the research methodology are outlined

Efficacy and Acceptance in E-File Adoption

Electronic tax filing is an emerging area of e-government. This research proposes a model of e-filing adoption that identifies adoption factors and personal factors that impact citizen acceptance of electronic filing systems. A survey administered to 260 participants assesses their perceptions of adoption factors, trust and self-efficacy as they relate to e-file utilization. Multiple linear regression analysis is used to evaluate the relationships between adoption concepts and intention to use e-filing systems. Implications for practice and research are discussed